Refund policy
Claro. Como a WESTEN agora utilizará um endereço nos Estados Unidos, as políticas devem ser adaptadas para a operação dos EUA, removendo as referências aos direitos específicos do Reino Unido.
Store: WESTEN
Website: westen.online
Email: service@westen.online
Address: 7601 Mentra St, Anchorage, AK 99518, United States
1. RETURN AND REFUND POLICY
WESTEN – Return and Refund Policy
At WESTEN, customer satisfaction is important to us. This policy explains our procedures regarding returns, exchanges, damaged products and refunds.
30-Day Return Policy
We accept eligible return requests within 30 days of delivery.
To be eligible for a return, your item must generally be in the same condition in which you received it, unworn or unused, with tags where applicable and in its original packaging.
You will also need your receipt, order confirmation or other proof of purchase.
To request a return, please contact:
Please include your order number and the reason for your return.
If your return is accepted, we will provide instructions regarding where and how to send your item.
Items returned without first requesting a return may not be accepted.
Damaged, Defective or Incorrect Items
Please inspect your order when it arrives.
If you receive an item that is damaged, defective, incorrect or materially different from what you ordered, contact us as soon as possible at service@westen.online.
Please include your order number and photographs of the issue where appropriate.
We will review the issue and provide an appropriate solution.
Non-Returnable Items
Certain products may not be eligible for change-of-mind returns, including:
- Personalized or custom-made products;
- Perishable goods;
- Opened personal-care or hygiene products where applicable;
- Gift cards;
- Products clearly identified as final sale, subject to applicable law.
Please contact us if you have questions about the return eligibility of a particular product.
Exchanges
If you would like to exchange an eligible item, contact us at service@westen.online.
Depending on the circumstances, the quickest method may be to return the original item and place a new order.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method.
Please remember that banks, credit card companies and other payment providers may require additional time to process and post refunds.
Nothing in this policy limits rights or remedies that cannot legally be excluded under applicable law.
Contact
WESTEN
7601 Mentra St
Anchorage, AK 99518
United States
Email: service@westen.online